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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
457 ratings and 218 comments received in the last 90 days.
10 November 2024
James Smith the sales person answered every question I had about the new 1 series and kept us informed about when delivery would be
10 November 2024
Friendly and efficient service.
09 November 2024
Very satisfied. I've purchased new cars from other car brands in the area, the service and simplicity from Ocean BMW was far better. Great touch putting the car in the handover area.
06 November 2024
Great feed back from staff
30 October 2024
Extremely satisfied with their helpfulness
30 October 2024
No fuss and car delivered to spec as anticipated.
28 October 2024
Very satisfied
27 October 2024
The member of staff was easy to approach, although busy working he took time to listen to my request, which was not a new car. While waiting, with a drink, at my request, I was given a price for my car. After this offer I decided to buy a new car.
25 October 2024
Everything as promised
20 October 2024
All ready for a smooth and timely hand over
16 October 2024
James your sales manager Was fantastic & explained everything
11 October 2024
amazing help
08 October 2024
Transparent and professional
03 October 2024
Warm welcome, thorough introduction to the new car and James and Phil couldn't have been better and more accommodating
03 October 2024
Very satified with the support and helpful advice from the sales and support team throughout my purchasing process. Unfortunately, due to a safety issue related to my particular mode, the expected delivery date was held up for a number of weeks.
03 October 2024
Personalised service by the team
02 October 2024
Shopping for a new car at the Ocean Plymouth Dealership was a very pleasant experience.
29 September 2024
They are just great professional far and do every thing you would have expect of them.
29 September 2024
Ben miller helped us with our purchase of our car he is very friendly and explained everything to us nothing was too much trouble Thank you very much Ben our car is lovely
21 September 2024
It was a quick process from deciding on a car to picking it up but James was exceptional at making sure it was all ready to go, as soon as the car was purchased, a detail was completed so it was super shiny on pick up day. Everything was great
18 September 2024
I was very satisfied with all the staff that helped me choose my car.
18 September 2024
Great service from start to finish. Dean was friendly, helpful and very knowledgeable about the product.
04 September 2024
My service was excellent, our sales advisor was jasmin and she was professional and knowledgeable and patiently explained all of our questions.
03 September 2024
all the BMW i have had have been good cars
02 September 2024
Bought several cars from Ocean, people are consistently helpful.
25 August 2024
Helpful & knowledgeable sales executive (Jasmin Rice) and equally helpful sales manager made the purchase simple and enjoyable! Handover of the car was similarly easy.
20 August 2024
Made to feel very welcome by the New Car Sales Executive. Great experience!
13 November 2024
The service was good and pretty swift.also due to it being a BMW recall I didn't have to pay anything other than £24 for insurance on a courtesy car.which by the way was superb.24 plate 530 e hybrid in black estate.lovely car.might consider getting 1
13 November 2024
I did have a problem where by the MOT had not been booked in, this was resolved quickly to a good satisfaction
12 November 2024
Great welcome from Suzanne and everything dealt with very professionally
12 November 2024
Great job, car works
12 November 2024
Excellent communication!
12 November 2024
It was last minute, and my breaks and discs needed doing and wasn't able to get any kind of car to borrow for half the day. That would have been the full 10/10
10 November 2024
Fantastic
10 November 2024
Everything went smoothly and to plan.
09 November 2024
Friendly service
09 November 2024
Car was ready when said
08 November 2024
My Service Adviser (Phil Oxenham) has been great throughout clear with communication. My dissatisfaction comes from the recall part not being available when booked in and then having a filthy car retuned after having a full service carried out.
07 November 2024
Good advice given on MOT failure. I'm due back for a retest soon
07 November 2024
Very satisfied but only point is that I asked not for the added blue not to be filled but was filled and added onto the bill, I ticked no to it being refilled but was done and cost me extra
05 November 2024
My Car was well looked after whilst in the care of Ocean BMW. Also a courtesy car was made available to me to allow me to carry on with the day'
05 November 2024
Very good customer service and repair but did fail to ring us back once when they said they would.
05 November 2024
Absolutely outstanding, Mitch is a credit to the team
04 November 2024
Staff there were great and very help, new system doesn't work and put me off going to get my MOT completed by yourselves again.
04 November 2024
Car came back immaculate
04 November 2024
Excellent!
04 November 2024
Very satisfied with all the work done , there was an issue with a faulty valve on my tyre when receiving my car from MOT but it was dealt with quickly and sorted the next day
03 November 2024
Service I was given was 10/10
02 November 2024
Richard was incredibly helpful and genuinely friendly throughout the entire process. Richard went above and beyond to assist me, taking the time to understand my situation and making sure I felt supported every step of the way. Cant thank him enough.
02 November 2024
Sorted the problem efficiently.
02 November 2024
Very good
01 November 2024
Excellent service
31 October 2024
Always greeted professionaly and very well looked after with a smile.
31 October 2024
Efficient, helpful and timely
31 October 2024
Friendly staff
29 October 2024
It took 3 phone calls to find out what was happening with the car an update would have been good
29 October 2024
The part my car needed was going to take a few days to come in so the staff organised a hire car for me so I could continue getting to work and doing the school run.
28 October 2024
Vehicle recall, exactly as expected, no charge to me.
28 October 2024
Communication throughout all work carried out was excellent and final cost for work completed came under the original estimate provided
28 October 2024
Service sorted and taxi provided to get me back from the office to pick up later, perfect!
28 October 2024
Reception man was 100% brilliant but the mechanic stated my pads were at 70% but they were brand new so that was incorrect
28 October 2024
Great Service from the service department and workshop department.
26 October 2024
I wish I could remember their names - Toby? Richard? A no nonsense common sense, helpful approach.
26 October 2024
Brilliant
26 October 2024
On time and organised
26 October 2024
Great service as always, chap that dealt with me today was treat, very friendly and efficient. (Saturday 26 October at around 0925am).
25 October 2024
Info to how we could have had a courtesy car.
24 October 2024
Please read previous statement.
24 October 2024
Reliable service
23 October 2024
Job completed swiftly and efficiently
23 October 2024
Very happy thanks - easy booking, friendly people to deal with, work got done quickly, and pragmatic advice about a minor developing issue with the car
22 October 2024
Recall job completed before the estimated time, reception staff member contacted me.
22 October 2024
I was expecting to receive a visual health check for the car but I checked my emails etc and I cannot find anything sent to me. I also added an oil top up bottle when I used the check in machine but this wasn't added and I didn't realise until after.
22 October 2024
Again Phil Service not just to me but everyone in the branch was excellent.
21 October 2024
Helpful - no fuss - web booking worked
21 October 2024
Good remote working in cafe area.
21 October 2024
Always feel looked after
21 October 2024
Car was booked for a wash and clean as offered, never happened.
21 October 2024
Lorraine was outstanding. She quickly saw how upset I was when another colleague said
20 October 2024
Nothing seemed to be too much trouble.
20 October 2024
Purely because of the time it took to do an mot
20 October 2024
Brilliant service every time .
20 October 2024
Easy to book car in for service and recall but not interested in the customer service when things go wrong. Was told it was booked in for 2 days but got a call the same day to collect clearly only half a job done as parts left on engine bay.
20 October 2024
Face to face element was good. Didn't receive any health check info (no video report or data) which my wife did for her car also booked in at the same time.
18 October 2024
Best service,
18 October 2024
Sue did a great job coordinating the work required on our vehicle.
17 October 2024
My visits are never without a hiccup but always sorted out with the expert help and assistance from Ben, Sue, Mitch and Toby.
16 October 2024
Staff where lovely when came to collect car
16 October 2024
Very satisfied
16 October 2024
They did what they had said they would do.
15 October 2024
Appointment given quickly and issue rectified promptly.
15 October 2024
Didn't push a decision and were very friendly. Jasmin was very understanding of my situation with the car and helped me to find the perfect alternative
15 October 2024
After a disappointing start, I notified the General Manager of my dissatisfaction. Since then, the customer experience has been exemplary. I would like to mention in particular Sue, who has acted most professionally, above and beyond expectations.
14 October 2024
Perfect service
14 October 2024
Direct and unhindered access to the technician undertaking the vehicle assessment and the resources available to understand and report on the problem. He listened. Historically, this has not been the case.
13 October 2024
On time and done as asked without a glitch.
11 October 2024
What my car needed was done.
10 October 2024
As above. Gifts were a nice touch
09 October 2024
2nd to none service from all deparments
08 October 2024
Not sure all issues resolved as I now have a slight knock at rear left
08 October 2024
Welcoming facility with lounge area to wait for completion of service.
08 October 2024
told I'd have like for like courtesy car was given a 1 series I drive a 5 series estate so not like for like, when getting my car back it was rattling, to then find out the technician didn't put my car back together properly,had to wait 40 min to fix
08 October 2024
The staff are very helpful and polite. They listen to what you have to say and they make you feel valued.
07 October 2024
Very good communication from start to finish.
07 October 2024
Good job done in the time agreed
07 October 2024
Efficiency and compassion all in one
07 October 2024
BMW went above and beyond to satisfy my needs.
07 October 2024
The job took slightly longer than it should of because they installed the air bag in someone else's car and not mine
07 October 2024
Effective service and good experience.
06 October 2024
The complimentary car washer missed many parts of the car.
06 October 2024
Using the app to check in was not very straight forward needs improving - i had three different comms asking me to check in - e-mail, text & then the app quite confusing.
05 October 2024
Friendly, however the technician didn't have the experience to save the customer money with a cheaper solution to fix his car MOT failure.
04 October 2024
Very good customer service and facilities, however MOT took longer than expected (2.5 hours)
03 October 2024
Excellent customer service
03 October 2024
Great staff and Swift and efficient work completed.
02 October 2024
Warm and welcoming. Receptionist asked straight away if I needed help. Mitchell was very helpful with booking the vehicle in for its service. Very efficient and friendly.
02 October 2024
Car booked in for issue with noise from AC unit, rear light diagnosed and temporarily fixed by roadside BMW recovery, brake fluid service. Lights fix took 3 days. AC noise not addressed - told by Alex would phone to rebook me which they never did.
02 October 2024
Great job.
02 October 2024
Good customer experience
01 October 2024
Sue in customer care and Joe in servicing kept me updated
01 October 2024
I was kept informed all the time my car was being serviced and had a video sent to me. The Service advisor was very friendly and helpful Joe Suggett.
01 October 2024
Good communication at all times from booking process to payment.
01 October 2024
they did what they said they would do in friendly and efficient manner
01 October 2024
The service and MOT on my car was well organised and I was kept informed of progress. The work was completed on time and to a high quality standard.
30 September 2024
All expectations met and excellent courtesy car provided
30 September 2024
Satisfied
30 September 2024
I can't fit in everything above, so I will be forwarding a letter of complaint to the head office at BMW. I love my car but the after sales treatment at both garages is disgusting. I'm looking forward to returning to an Audi.
29 September 2024
The team were proactive, polite, helpful and efficient.
29 September 2024
Good service
29 September 2024
Normally deal with the Falmouth branch whose customer service is poor (based on numerous examples). I thought I would try the Plymouth branch and they could not have been more helpful
29 September 2024
I had some follow up questions that II sent to Ocean by email. They have not replied
28 September 2024
Very satisfied
28 September 2024
Service was great
28 September 2024
I had to wait from 8.50-5.20 pm I wasnt told till i asked at 3 pm when the car might be ready I asked at the start if it could be ready for 3.30 as I'd arranged to pick something up from Wembury before 4.30 on way home Had to do a no trip Nxt day
28 September 2024
I took my wife's car in for an MOT and possible repair to the softtop. Ocean also needed to carry out 2 recalls. The work took longer than expected and I had to return the next day. They lent me a car to enable me to get home, free of charge.
27 September 2024
No clear report on what was asked to be checked.
27 September 2024
Appointment was as scheduled with no issues. The service team member who helped me purchase a service plan was excellent.
26 September 2024
Had no problems leaving car or collection
26 September 2024
Ocean BMW Always put the customer first.
25 September 2024
All ok
25 September 2024
They got the issue with my car solved.
25 September 2024
When it was obvious that I couldn't take my car home they found a car for me to take. Mitchell had already kept me updated throughout the day and was very helpful. Also, Toby was very helpful and described what was going on very clearly.
24 September 2024
No issues esperienced
24 September 2024
Convenient, friendly and efficient
24 September 2024
Wrong advice re tyres, aggravated by completely wrong replacements being fitted which then had to be changed again!
24 September 2024
Thanks to Alex ho make great effort to help us with this process
24 September 2024
Dealt with promptly and professionally
24 September 2024
Tyler has been great. He has kept me in the loop and provided a first class service.
23 September 2024
Salesman very knowledgeable and wanted to ensure the purchase of the car was as smooth as possible
23 September 2024
Nothing is to much trouble and everything is fine to a high standard.
23 September 2024
I was told how long the service was going to take and was offered a taxi if I didn't want to wait
23 September 2024
Very friendly service!
22 September 2024
Friendly helpful staff
22 September 2024
As above, also recognising the inconvenience of quite a long journey
22 September 2024
Everything was good but I did stress over the appointment booking mistake.
21 September 2024
Still waiting a call from you .
21 September 2024
Read above statement
21 September 2024
Premium prices, rubbish customer care
21 September 2024
As above.
20 September 2024
Reason given above
19 September 2024
Service was great however the timing could be a little off to how long they said it would be finished, they also said they would give updates as the job was being done however the only update I got was when the job was finished or if I went in
19 September 2024
Car is in the workshop a long time, though good job done.
18 September 2024
Everything went just as expected
18 September 2024
Excellent service - Huge thank you to Mitchel Henwood who went above and beyond to get my car sorted to ensure I could return home
18 September 2024
Unexpected issue with recall and had to go on holiday without my car.
17 September 2024
Job well done
17 September 2024
Everything is always explained and never feel under any pressure for anything. Thank you.
17 September 2024
Staff helpful, in particular Mitchell was very upbeat, friendly and helpful. Nice positive manner, very good first impression.
16 September 2024
Ocean Plymouth have always provided an excellent standard of service to me for many years of my use of their services.
15 September 2024
I gave one star because there is no option for zero stars
15 September 2024
Good service
13 September 2024
Things have really improved in so many different ways to what they were like. We've been customers here for 20+ years and are so impressed with what appears to be almost all new staff.
13 September 2024
I have always been treated extremely well by all staff at BMW Plymouth. They have been consistently courteous, polite and reliable. I am extremely satisfied with the service experience from all staff.
12 September 2024
I've given 4 star as I felt the new way of paying maybe conventional to some but not all It would be helpful to have the 2 options on line or in store
12 September 2024
Explained everything in detail
10 September 2024
Speedy repair under 24 hours. Helpful staff.
10 September 2024
Generally sorted in a convenient way
10 September 2024
Booking by them no change in booking date .
10 September 2024
Staff showed respect for a very rare special car, probably the lowest value vehicle that day, but I suspect the best.
10 September 2024
Work to be done explained and quotes given with no pressure to proceed.
10 September 2024
Job completed well and car washed.
09 September 2024
Great experience
09 September 2024
Straight forward battery replacement, dealt with efficiently
09 September 2024
I was met in reception by Phil ,he couldn't have been more helpful.
09 September 2024
A professional service at all levels
09 September 2024
Always helpful no matter what issues we have .
08 September 2024
Work carried out as requested and on time
07 September 2024
Staff were very polite, friendly and helpful
07 September 2024
Because you always go beyond which is normally good service. Also your staff are of the highest order, friendly,informative and always very professional. Thank you Ocean BMW.
07 September 2024
Works completed on time & within price.
06 September 2024
Easy process from start to finish
04 September 2024
All work completed - taxi supplied when loan car was unavailable
04 September 2024
Staff at Ocean Plymouth, are so helpful, thank you
04 September 2024
Kept up to date with progress and collected a nice clean at the ebd ofvthe work
03 September 2024
Sue at reception was very helpful and a pleasure to communicate with
03 September 2024
The service was as described and the cost was accurately notified in advance.
03 September 2024
Very polite and knowledgeable, customer care was excellent.
03 September 2024
Car back up and running. Swift turnaround too.
02 September 2024
They have done everything I could have possibly asked asked for and more
01 September 2024
They explained very clearly to me, that required "fixing" with my vehicle following a vehicle health check.
31 August 2024
Staff polite knowledgeable and helpful
30 August 2024
Just great service all round can't ask for anymore
28 August 2024
Everything done as expected
26 August 2024
They fitted a dash cam to my car, and when completed explained how to use it and download the app required on my phone.
26 August 2024
Always friendly and keep me informed
26 August 2024
All was great
26 August 2024
Kept informed and work carried out on time
26 August 2024
Very good and efficient!!
25 August 2024
Efficient and kind
25 August 2024
All ok
24 August 2024
Sorted electrical problem at last.
23 August 2024
Pleased that they called me up to book an MOT
22 August 2024
The service manager has been brilliant, she has kept me informed and ensured that issues with my vehicle has been sorted.
22 August 2024
I only deal with Plymouth parts dept. The guys such as Dan & Peter are really exceptional. They try hard & have patience. Things do go wrong. It can be a challenge with some parts. I have real expectations. Unfortunately, my customer base does not..
22 August 2024
Because I was completely satisfied
20 August 2024
As previously stated
20 August 2024
Quick and reasonable price
10 November 2024
It wass a smooth process, thr only isdue was once the finance agreement came through, it wasnt the whst we has agreed, it had to be changed to meet the price, and monthly payments thst was agreed at the time of agreement and the qoute given.