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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I'm currently not aware of any more they could have done for us.

Service

Excellent price and ambiance of showroom including driver Paul

Service

Initial issue was not resolved, over the phone I was spoken to in a very strict manor, bordering rude which resulted in getting my parents involved to support my case

Service

This score has been given because of the speed at which the fault had been detected and rectified excellent service

Service

They really value those that support their business and BMW. They also fully acknowledge loyalty from their valued customers. I would not hesitate in recommending them to my clients, family or friends

Service

Because I was

Service

Martin and the team do all they can for me.

Service

My vehicle was recalled for a potential problem, this was identified as affecting my car, the new part was ordered and by the following midday my car was ready for collection, thank you.

Service

The service was satisfactorily undertaken in the promised time scale.

Service

The service desk of Ocean BMW at Plymouth handled my particular problem in their usual high standards. They very quickly understood what the problem was, called on a technician to look at the part then ordered the replacement. Superb service by all.

Service

Polite service staff Work completed within specified time Supplied with video and advised of body damage

Service

clear direction and understanding throughout the process

Service

could not give completely as on driving out had a low pressure alarm in a tyre just replaced and car was full of grease finger marks around boot and rhs rear door, tyre issue sorted immediately, had to clean car my self

Service

No complaints.

Service

Prompt / on time and good value

Service

It could not be improved

Service

Customer service is always outstanding and the inclusion of the video walk round sent to me during my service is a great touch. My only comment would be that it would have been a great opportunity to test drive a new model.

Service

Wash and hoover could have been better.

Service

Helpful staff, free hoover and car wash and competitive prices, nice hot chocolate too!

Service

5 * service.

Service

Was the car would be washed and hoovered but it was a quick wash and only front mats cleaned, not even removed.

Service

The best service ever I have received at this dealership. Your the best better than all the rest!! I have been to several dealerships in the Plymouth area and they are not a patch on BMW. All staff meet and greet and have time to talk.

Service

Your service manager needs a big thankyou for his time to put things right and i was well look after buy this manager thankyou once agian for your time.

Service

Excellent service.

Service

You did exactly what was asked. You explained works required and carried out in the time-frame estimated.

Service

U didn't verify the customers contact information, so u deserve this review.

Service

Faultless visit to check out a safety recall issue.

Service

Happy with service, speed of work and courtesy car choice.

Service

Efficient as always

Service

Fixed 1st time

Service

Very helpful and thorough.

Service

Very good

Service

Would of been really satisfied if my oil change timer was reset with my service timer. Had a computer charge at a local garage to investigate a yellow dpf warning lamp. Regeneration couldn't start due to the computer thinking its oil old.

Service

I spoke to someone straight away, they sorted out my issues promptly.

Service

All issues sorted out to my satisfaction, just took two visits to get it right. Slight confusion as demo car arranged was not available on the day but alternative sourced. Polite service. Really liked the video inspection.

Service

professional and friendly service

Service

Racheal explained everything to me that I wanted to know about.

Service

The issue I had was raised back in January and clearly not investigated as it should have been and cost me more as a result .,

Service

Our experience (over our 5 visits) this year has been very positive. The staff are friendly and helpful, and the work has been done to a very high standard. Overall we're really pleased.

Service

reliable staff

Service

Fixed the problem with my 435d picked up during end of warranty check.

Service

As above

Service

They took care to address the issues that I had.

Service

Easy booking, on time and excellent communication (as I was waiting) from Miss Jones the service advisor

Service

no problems at all

Service

Rapid attention, comfortable waiting area

Service

No one film BMW would admit there is a fault with run flat wheels

Service

Value for money

Service

Two tyres had to be replaced and I am disappointed that the price I paid for them at the time, did not seem competitive when I made enquires the following day at another garage.

Service

Faultless from drop off to pick up

Service

The lady I dealt with was very helpful, although nobody was expecting me. I was booked to see a Frances but she called in sick and nobody else was aware I was coming.

Service

Explained what was required in service

Service

Very knowledgable mechanics

Service

Ocean were very easy to deal with, I was running late so rang them to let them know. When you have a service you are asked if you would like your vehicle washed. It would be good if the vehicle was actually clean when it came back! Disappointed

Service

All the work was completed to high standard required

Service

I had thought that we had included a brake service in this but it didn't happen. Not sure why

Service

Top notch valet

Service

Very satisfied with the service of the car I was told that I would get a complimentary car valet after servicing the car. (car wash) However apon inspection of the car at home I could see that it was not washed. It was just hosed of with water.

Service

The reception team were prompt and switched on. The service was within the time frame stated and the car felt great afterwards. You felt valued throughout the process. The team from Specialist Cars Tring should be sent to Ocean for remedial training.

Service

Kept up to date with everything that was happening.

Service

Only lost 0.5 of a star due to I booked the service online, when they had the car, they said that price was incorrect and in fact more, not by much though, hence still happy.

Service

Curtesy car made available, service completed on time

Service

Quick efficient with good feedback

Service

I was pleased with the service done, friendly helpful staff and a very pleasant environment to work and wait. I felt valued.

Service

Thought the car was ready to collect, but wasn't quite when I got there so had to wait about 30 minutes, probably my fault for not telling them exactly when I was coming.

Service

Always strive to give the best. Sometimes they fail but failing is part of any company. What makes a fantastic company is how they deal with their shortfalls. What makes a Pluperfect company is a company who go beyond five stars, and this is Ocean

Service

Excellent service from rep Charlotte

Service

Really helpful, above and beyond expectations - really helped us out and delivered on time & communicated well - really excellent service thank you

Service

Met by the friendly Customer Service lady and treated very well but without the falseness you get at other marques.

Service

They all do their jobs proffessionally

Service

Well there's not much interactions to let you know what's happening. The girl rang me and i was still in the dealership.

Service

I was notified quickly that there was a recall booked in within a couple of days and it was all done in less than 40 minutes and I was on my way

Service

I was very impressed with the cost to do the brake fluid change as well as the video of the safety inspection, nice touch and very helpful. I'afraid I can't give 5 stars as the after service valet, inside and out, wasn't particularly good.

Service

First class friendly, knowledgeable and personally tailored service

Service

Prompt and efficient service

Service

Problem dealt with very quickly

Service

Provided a good service

Service

The whole experience from being greeted at the reception to collecting the car was next to none

Service

I thought they would have provided a courtesy wash and hoover, but this was not done.

Service

Professional company

Service

It really wasn't challenging!

Service

When my car is in for a service I am always confident that it will be carried out with great efficiency. Moreover, in May last year and the day before we crossed the Chanel to France, one of your staff mended a faulty window which enabled us to go.

Service

My vehicle was booked in without too much delay. Transition to a courtesy vehicle was easy. A data record was sent to me to view the inspection.

Service

In addition to the recall, I asked for a squeak in the boot locking system to be lubricate; this was done but it returned in a week

Service

I reported a fault with a light which was not dealt with

Service

Hassle free

Service

Service not itemized to see exactly what was carried out. Not listed in detail in the onboard computer or presented as a printed hard copy when I asked.

Service

Insurance not covering enough in my point of view.

Service

Yes - very good service received from the dealership.

Service

The choosing the car taking the other car in and picking up the new one it all went very smoothly and done very professionally.

Sales

Sales Executive worked hard to politely get a company sale, but appeared to genuinely work towards providing me with a model which met my requirements. The delivery date of my chosen model fully met my requirements.

Sales

Adrian kept me informed and up to date and handover of the car was perfect

Sales

Adrian was a pleasure to deal with and made us feel that nothing was too much trouble

Sales

Ocean BMW did everything I asked.

Sales

Looked after very well, everything was explained and the vehicle presented immaculately

Sales

Personal, friendly and knowledgeable service

Sales

Good information given on your new vehicle

Sales

Extremely relaxed and friendly advice throughout the entire process with Matthew Harry.

Sales

Excellent service as always

Sales

smooth process

Sales

I was kept fully informed of the progress of the build and delivery and at handover a full run through was very thorough.

Sales

Was kept very well informed during the process. Salesman very knowledgeable and pro-active.

Sales

The whole process was very smooth. I was kept completely informed of the progress of my order. My car was delivered exactly as expected and the service from Matthew Harry at Ocean BMW was first class.

Sales

I was well informed throughout

Sales

Great experience. Honey was amazing.

Sales

All staff were helpful and professional. Particularly Honey Warner and Simon Penny.

Sales

Making the purchase was a doddle,i've had a harder job purchasing a t-shirt.Everything was explained,in simple easy to understand context.And at all times,was made to feel i was important to BMW.