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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
352 ratings and 183 comments received in the last 90 days.
17 April 2024
Very satisfied
11 April 2024
The the salesperson was very helpful and knowledgeable
09 April 2024
Jasmine was excellent and a worthy replacement for the marvellous Matt Harry. Andy too was a great support.
05 April 2024
I was kept fully informned throughout the process, and was made to feel a valued customer.
03 April 2024
From the test drive to the decision, it was very swift from my end. Unfortunately, the delivery wait was not and was much longer than I wanted, however, Jasmin Rice kept me constantly updated throughout and I cannot thank her enough.
02 April 2024
From being invited into the event and then picking up the car a great service.
31 March 2024
Treated extremely well by Jon Dixon who solved all my problems
31 March 2024
Excellent service, friendly and helpful staff. Very responsive to questions. Always available, no job too small
29 March 2024
Car arrived before scheduled. Jasmin was very helpful. Nothing was too much trouble
28 March 2024
very smooth
26 March 2024
Hospitality was great and it was great to see my car in the hand over bay where a detailed hand over was provided.
24 March 2024
Staff went above and beyond to accommodate me and help me acquire the right vehicle
23 March 2024
Customer service and engagement with customer
22 March 2024
Easy to deal with and quick delivery service. Friendly, professional and understood my budget limit.
21 March 2024
I purchased this car from Brian Lajwi, whom I have purchased many cars from over the years. He has become a friend and recommended I test drive the IX.
21 March 2024
Great members of staff who regularly keep in touch to ensure you are happy
17 March 2024
I would be unfair to mark this score lower; the buying experience was almost perfect. Tayler has the potential to become excellent. I would suggest additional time is deployed on vehicle familiarisation; there appears to be endless admin.
15 March 2024
Ben Miller was great and constantly keeping me updated and answering my email queries.
09 March 2024
All round good service
07 March 2024
Swift, efficient, friendly, professional
07 March 2024
Have been an Ocean client for more than twenty years during which time have dealt with Adrian Rundle, Mathew Harry and now James Smith and all have had the same helpful nature. It's good to be recognised and known on entering the showroom
06 March 2024
Went without a hitch
06 March 2024
Trevor cannot do enough for you! From finding the car to delivery he is outstanding! He knows what his customers like, want and need and he makes it happen keeping the process exciting and stress free.
06 March 2024
overall experience excellent
05 March 2024
Perfect
05 March 2024
kept informed of progress at every step along the way
04 March 2024
As promised, all my requests sorted
04 March 2024
Purchase wrapped up in hours, delivery within 3 days and exceptional service including collection at train station, accessories added to vehicle - welcome by all colleagues and brilliant New Car Sales Manager - again ( it's why we come back )
29 February 2024
I was made to feel welcome and special. Comfortable seating area with good quality drinks provided.
27 February 2024
The service received from Andy Arnold and James Smith was superb, they made everything so easy!
23 February 2024
I was taken good care of by Ben Miller very courteous and patient l also the welcome
22 February 2024
Excellent
22 February 2024
Very good support and financial help with the purchase
24 April 2024
Helpful staff
24 April 2024
Very friendly staff.
23 April 2024
I found the experience at Plymouth very good,i also enjoyed a looking at the motorcycles upstairs as well as i used to rideand the staff there were also frendly and were up for a chat on some of the models on display. So all in all a good experience.
22 April 2024
Quick and efficient
22 April 2024
All good
22 April 2024
They did as much as they could for me but as they are only a dealership could only go by the decisions made by BMW UK
22 April 2024
Everyone was keen to help
22 April 2024
Well informed
20 April 2024
Had a lovely experience with the Ocean Team at Plymouth, and Phil was amazing and was a delight to deal with throughout my experience. The iX1 courtesy car was also a real eye opener. I was impressed with everyone I dealt with. I may even buy another
20 April 2024
Speedy and efficient service
19 April 2024
Quick Service
19 April 2024
Very helpful and informative
18 April 2024
Toby provided a personal service with updates
17 April 2024
Excellent customer service from desk, work completed efficiently
17 April 2024
Phil, the service advisor who dealt with me from start to finish, was most pleasant, helpful and obliging in organising taxis to meet my commitments. He explained fully why the process was so torturous but his hands were tied by the 'system'
16 April 2024
Before my appointment I was contacted asking if I wanted my vehicle valued whilst it was at the service centre. When I booked it in I mentioned it to the service representative but no valuation was carried out a bit disappointing
16 April 2024
Customer care & service by Sue excellent but all else needs improving.
16 April 2024
Car was due first oil change and had an all round safety check. Video of check was sent to my phone. Complementary wash was included.
15 April 2024
There were some issues at the collection (delayed paperwork/video) but when I emailed to ask they followed up promptly to resolve.
15 April 2024
Drop off & wait nice & easy Personal video from mechanic doing work & health check
15 April 2024
Excellent customer service
14 April 2024
On this occasion there some issues with communication causing some inconvenience. However once identified staff dealt with the issue.
14 April 2024
Service experience was excellent
13 April 2024
Job done and friendly staff
13 April 2024
Booked car in,which was straight forward received call later in the day to say it was all done
12 April 2024
Good customer communication.
12 April 2024
In the past my experience has not been good, however, my recent visit was a vast improvement and I would like to pass on a big thank-you to Toby and Sue who looked after me.
11 April 2024
Amazing! Thank you Sophie and Alex for going above and beyond
11 April 2024
Great helpful team
11 April 2024
Always great service at Ocean Plymouth the team are fantastic
11 April 2024
Fast and efficient service
10 April 2024
All as promised. Helpful staff. Customer avoidance check in system probably ok for those with no time to talk one to one with advisors.
09 April 2024
Finally getting a good service, thanks to Toby
09 April 2024
Always had a good customer experience at Ocean
09 April 2024
Toby at Ocean was his usual friendly self. He clearly explained the steps he was taking as he checking the car in. I was able to do work for one of my charity roles using complimentary WiFi. I also left with a nice clean car.
08 April 2024
Service team helped keep costs to a minimum and were in contact throughout the day.
08 April 2024
Surprised I had to pay for a taxi to drop me home, thought this used to be a free service. No health report or video of the inspection. Again I thought this used to be included as standard.
08 April 2024
Need a second Tony as had to wait to be seen
08 April 2024
Everyone was very professional and friendly
06 April 2024
Although I booked my service well in advance there were no loan or demo cars available for me to get myself home and back. I have Friends and Family with less prestigious brands who are always offered a loan car.
05 April 2024
The communication involved in the whole process was sleek.
04 April 2024
Vastly improved customer focus and service
04 April 2024
My car was returned to me with all that i had requested completed to my satisfaction, including the valeting of my car. On two previous occasions, i had requested the inside of the windscreen be cleaned, which had not been done to my satisfaction.
03 April 2024
Jasmin Rice was a very friendly sales executive. During the handover, she advised us how to use all the different controls on the vehicle and made use feel very special with regard to our new purchase.
03 April 2024
Car was booked in for recall repairs and the car was done at my convenience
03 April 2024
Good communication at all times, built trust and strived to avoid unnecessary works, assisted with third party warranty issues.
03 April 2024
Friendly & efficient
03 April 2024
Absolutely superb, Phil kept me in contact with every stage of the of the MOT & service. No problems.
02 April 2024
Due to low tyre tread 3 tyres were advised they needed replacing soon. The price quoted was £100 higher for the rear tyre than one replaced last year. Having sourced a quote from elsewhere I was able to have 4 replaced for much cheaper than Ocean
02 April 2024
Friendly and polite
01 April 2024
I had what i needed done in the timescale promised and my car was returned clean and shiny
31 March 2024
Every thing was carried out as per quote.
31 March 2024
Great job excellent work
31 March 2024
Excellent customer service. There was a bit of a somewhat mess up with my service plan but all sorted in the end. I went away a much happier customer! Thank you.
31 March 2024
I was told if I got there early for my 8.30am appointment a MOT should take up to 2 hours. I arrived at 8am. I finally got my car back and left at nearly 2pm - over 5 hours!
29 March 2024
Work i had booked in for all done promptly and good in progress communication. However some of the work authorised was not completed and service agent unable to explain why.
29 March 2024
Everyone I met was friendly and professional. However it wasn't without issues from trying to book in and get a price , to the long booked loan car not being available, they forgot about the recall they had told me about, no service video ever came
28 March 2024
Tobi is great
28 March 2024
I am driving to Spain on the 02nd April and Ocean managed to accommodate my vehicle quickly, even though they were extremely busy. For that I am very grateful.
27 March 2024
Always provides an efficient and friendly service
26 March 2024
Although we experienced an issue, it was resolved quickly and efficiently with as little inconvenience to us a possible. Toby went above and beyond.
26 March 2024
I couldn't fault the service
26 March 2024
The small faults mentioned previously were not rectified.
25 March 2024
Everything done professionally and politely
25 March 2024
Fairly priced
25 March 2024
Welcoming and extremely helpful. Service was done quickly and car was clean upon return. Thank you to Ollie for arranging a convenient date and hire care
24 March 2024
I wasn't kept waiting. The work was completed the same day. I was provided with a courtesy car.
24 March 2024
Polite, efficient and effective service and communication
24 March 2024
Friendly and courteous staff who took time to explain the detail and cost of work carried out.
24 March 2024
Service by Toby was excellent and done on time, but i dont like the idea of paying for a loan car when paying your full service hourly rate.
24 March 2024
Given a price and there were no added extras.
24 March 2024
Good service
24 March 2024
I was promised my car would be washed. It wasn't. I asked on line with the pre book service for a wash. And still didn't get one!
24 March 2024
Kept informed every step
24 March 2024
Did ask for the car to be cleaned inside and out only outside was clean
24 March 2024
Great service Great loan car Great coffee
24 March 2024
Looked after well
21 March 2024
I am a repeat customer and would highly recommend Ocean.
20 March 2024
They team was very professional and had a good time scale on the work needed
20 March 2024
Because I was completely satisfied
19 March 2024
Work completed quickly and efficiently
19 March 2024
Excellent service and backup
19 March 2024
Lovely job done. Good people to deal with who were highly skilled.
19 March 2024
I do still have some work to complete as awaiting parts but I felt that the overriding priority was to get the car back on the road so happy with that kind of approach.
19 March 2024
Great personal service.
19 March 2024
As above
18 March 2024
It was okay although there seemed to be a lot of staff just wandering about and when I asked for assistance, both times the person I asked couldn't help. Why so many staff and why so separate with the departments?
17 March 2024
I have been kept informed of work going on on my car and received explanations and proper answers to my questions. The staff are all helpful and friendly.
17 March 2024
See above
16 March 2024
Friendly banter with service teAm
14 March 2024
Because the service was excellent
14 March 2024
Kept in touch to let me know what was going on
13 March 2024
As sbove
13 March 2024
Very satisfied everything was explained as to what was going to happen
13 March 2024
As above
12 March 2024
Glad I had a courtesy car as mine was in the workshop for over three hours (including waiting to be valeted)
12 March 2024
Despite a double booking it was dealt with very efficiently, ensuring the issue caused minimum delays.
11 March 2024
Flexible to suit my dates
11 March 2024
Excellent, Phil called the dsy before and offered to collect my car from my home and take in for the MOT. When it was complete he then delivered back to my home. What a fabulous service. 5 star. Thanks a lot Phil, you are an advocate for BMW
11 March 2024
All required work completed in stated timr
11 March 2024
I am disappointed that having caused damage to my car no gesture was made other than to fix it and even more disappointed that the agreed cost was not honoured and I was charged.
11 March 2024
Prompt service. Friendly and helpful staff. Not as expensive as some people think.
10 March 2024
Work was done on time and car was ready for collection and cleaned.
09 March 2024
No issues at all and a friendly service
07 March 2024
Overall good service, can't fault if consider the overall experience and what was done.
07 March 2024
Friendly team who kept me informed of progress during my service
07 March 2024
Very pleased with the service I received, not sure about checking in on a machine ? , I prefer to speak to someone about the service .
07 March 2024
Phil was very clear with all information and kept me up to date with progress as necessary.
06 March 2024
Couldn't book a diagnostic check on car without it being an all day appointment. Had to take whole day off & sit at service centre from 9-3 for about half hours work! Not great service.
06 March 2024
All good thanks
04 March 2024
Knowledgeable and efficient staff in parts department
04 March 2024
Quick and efficient service by friendly staff.
04 March 2024
Whilst the staff were extremely helpful and you did clean the car unfortunately the factory recall to replace the EGR cooler wasn't carried out as you didn't have the part. It's a shame you hadn't realised this and rescheduled before we travelled
04 March 2024
Your coffee is very good
04 March 2024
Communication was good but still haven't received my receipt via email after requesting it on day of collection
03 March 2024
See previous comment. But based purely on the way I was dealt with from start to collection.
03 March 2024
Staff very knowledgeable and helpful and didn't feel rushed into making a decision
03 March 2024
Staff friendly and helpful
03 March 2024
Straight forward service and mot and all on time
02 March 2024
Fully explained the sitaution related to my vehicle.
02 March 2024
Gave me information regarding the safety of my car
29 February 2024
Reminder from Ocean re service and MOT good. Reminders continued even though booking had been made and Ocean told! Electronic book in on site did not work! My contact details changed during visit but old number used despite this! Parts Dept query !!!
28 February 2024
Always guaranteed quality
28 February 2024
Good service
28 February 2024
As usual the service department are polar opposite to the sales department. Inept and devoid of communication
28 February 2024
Did all that was required in a timely manner
28 February 2024
No further info needed
28 February 2024
The team went above and beyond to do my MOT, recall and brake service all within one day.
27 February 2024
Very professional from start to finish. Pleased with the call the day before. Also stuck to agreed timescales.
27 February 2024
Not sure why I was called suggesting replacing brake pads when it came in for an air bag recall
27 February 2024
The team did all they reasonably could and provided me with suitable guidance to progress the issue
27 February 2024
Very efficient and prompt
27 February 2024
It was fantastic bmw did everything for me.
27 February 2024
When dealing with my wife the answers to her questions were not correct and she wasn't given the correct advice. When I asked the following day I was given a different and correct answer. This is not great....
27 February 2024
As above
26 February 2024
I have always been pleased with the service from Ocean Plymouth. This time round Philip and Lorraine were both really helpful, friendly and efficient.
26 February 2024
Loved the "transparency" of the video that I received whilst waiting in the waiting area. I was well "watered" with coffee, as I waited. I also loved and took advantage of the opportunity to pay my bill in stage payments at 0% interest! Great idea.
26 February 2024
Amazing staff !
26 February 2024
Richard and Mitchell in the service team were very attentive to my needs and dealt with the issue with my 530d wonderfully.
26 February 2024
Ditto
26 February 2024
See previous comment
25 February 2024
Fantastic
25 February 2024
Parking is crap. Once you're inside it's like being in the worlds best sweet shop.
24 February 2024
Polite, Courteous and Very Welcoming. Always a pleasure.
22 February 2024
Completely satisfied with Toby's exceptional service at the BMW Centre. His professionalism and dedication made the process smooth and stress-free. Highly recommended for a satisfying experience.
22 February 2024
brilliant stuff
22 February 2024
Nothing to much trouble
22 February 2024
Friendly staff good communication
22 February 2024
Phil who was in charge of dealing with my new MOT was very helpful and explained everything, was in no rush.
24 April 2024
Salesman really knew what he was talking about and offered a lot of good advice